Terms and Conditions - UK/US
Terms and Conditions of Sale of Goods for Distance Contracts in the Online Store (hereinafter referred to as the „GTC") us.gonovesta.com, uk.gonovesta.com.
valid from 1. 1. 2026
1. Definition of Terms
1.1 „Seller“ means the company Topánky E-shop s. r. o., with its registered office at Grösslingová 4, 811 09 Bratislava, Slovakia, Company ID 35 685 913, registered in the Commercial Register of the Bratislava III District Court, Section Sro, Insert No. 10594/B,
1.2 „E-shop“ means the online store located at us.gonovesta.com, uk.gonovesta.com.
1.3 „Buyer“ means a natural person (individual) or legal entity who has submitted an order to the Seller via the E-shop and wishes to acquire ownership of the Products offered in the E-shop,
1.4 „Consumer“ means a Buyer – natural person who, in relation to a consumer contract, the obligations arising from it, or during a business practice, is not acting within the scope of their business activity or profession,
1.5 „Contract“ – means a distance purchase agreement (or a contract for the sale of Products in the online store) concluded between the Seller and the Buyer exclusively through means of distance communication, in particular through an online interface and email communication, without their simultaneous physical presence. The Contract is concluded by the Seller confirming the order electronically (via email) to the Buyer.
1.6 „Product“ – means any goods or services offered for sale by the Seller in the E-shop,
1.7 Other terms used in these Terms and Conditions, if referring to the Consumer, shall be interpreted in accordance with Act No. 108/2024 Coll. on Consumer Protection and on the Amendment and Supplementation of Certain Acts (hereinafter referred to as the “Consumer Protection Act”), unless explicitly stated otherwise in these Terms and Conditions,
1.8 These Terms and Conditions apply to Buyers – Consumers, or to persons who are granted consumer status under Slovak law. For customers other than Consumers, these Terms and Conditions apply accordingly, or the purchase relationship shall be governed by a separate agreement between the Seller and such customer in accordance with the relevant provisions of Act No. 513/1991 Coll. the Commercial Code.
2. Introductory Provisions
2.1 These General Terms and Conditions govern the sale of NOVESTA brand Products through the E-shop and form an integral part of all contracts concluded between the Seller and the Buyer.
2.2 Every Buyer is obliged to read and familiarize themselves with these General Terms and Conditions before submitting an order. By placing and submitting an order, the Buyer confirms their agreement with these General Terms and Conditions.
2.3 The Seller’s contact details for exercising rights, including rights arising from product defects, withdrawal from the contract, filing complaints, requests for remedy, lodging claims or other inquiries, are as follows:
Seller: Topánky E-shop, s. r. o.
Registered office: Grösslingová 4, 811 09 Bratislava
Phone number: +421 233 006 793
E-mail address: eshop@novesta.sk
Return address for Products from:
RETURNING goods from Great Britain or Northern Ireland: Zuzana Valla EXPANDECO – NOVESTA, 63B Hardinge Road, TN24 8HB Ashford, Kent, United Kingdom
RETURNING goods from the United States or Canada: 8145 - 202 Street, Langley, BC, V2Y 2A9 Canada
3. Order and Conclusion of the Contract
3.1 The Seller offers the Product listed in the E-shop. The Buyer may order the offered Products via the E-shop. The Seller is not obliged to conclude a Contract with the Buyer.
3.2 The Buyer places an order electronically by clicking the “Add to Cart” button and properly completing and submitting the electronic order form to the Seller. The Buyer is required to provide true and complete information when placing the order.
3.3 The Buyer may place an order:
- via their customer account if they have previously registered;
- by completing the order form without registration.
The Consumer submits the order by clicking the “Confirm order” button. By clicking this button, the Buyer expressly confirms awareness of the obligation to pay the price for the ordered Products.
3.4 The Seller shall confirm receipt of the order to the Consumer without delay.
3.5 Before submitting the order, the Seller informs the Consumer clearly, unambiguously, and understandably, in a manner appropriate to the means of distance communication, about: (i) the main features of the Products to a reasonable extent according to the type and nature of the Product, (ii) the total sale price excluding all taxes, and delivery and other charges (or that additional charges may apply if they cannot be determined in advance), (iii) the duration of the Contract if it is for a fixed term, or the termination conditions if it is for an indefinite period or auto-renewing, (iv) the minimum duration of the Consumer’s obligations, if applicable.
3.6 Unless otherwise stated, the sale of Products via the E-shop constitutes a fixed-term contract lasting until the Product is delivered and the agreed price paid. Rights arising from liability for defects and warranty rights remain valid even after fulfillment of the contract.
3.7 Each offer is limited to the quantity available in stock. If the Product is sold out after order confirmation, the Seller may inform the Buyer accordingly, which shall be considered a withdrawal from the Contract by the Seller.
4. Payment and Delivery Terms
4.1. The Buyer is obliged to pay the price listed in the E-shop for the respective Product. The listed prices include VAT, other taxes, charges, duties. The final price, including shipping, is displayed in the order summary and confirmed in the order receipt. Customers outside the EU (European Union) must be aware that you might be subjected to customs duties, import taxes, VAT or brokerage fees on your purchase when ordering from us at us.gonovesta.com, uk.gonovesta.com. Novesta does take responsibility for paying customs duties and VAT - shipping Fedex Delivery Duty Paid. Please note that the customs fees and duties (duty tax) aren’t refundable.
4.2. Promotional discounts apply only to Products specifically marked as discounted and only while stocks last.
4.3. The Buyer may choose from the following payment methods: PayPal or Online card payment.
4.4. The Seller fulfills the obligation to deliver the Product by dispatching it via the chosen carrier to the delivery address specified in the order.
4.5. The Seller delivers the Product within a timeframe based on availability and operational capacity, typically within 30 business days. This period is indicative and non-binding.
4.6. The Buyer is obliged to collect the Product at the specified address. Upon receipt, the Buyer must inspect the Product and packaging and confirm receipt with a signature. If the packaging is visibly damaged, the Buyer must report it to the courier and inspect the Product in their presence. In case of damage, a written damage report must be drawn up.
4.7. The sale price is not determined by automated decision-making or profiling for any Consumer or group of Consumers.
5. Warranty, Liability for Defects and Complaints
5.1 The Seller is liable for defects in the Product that existed at the time of delivery and that become apparent within two years of delivery to the Buyer. At its discretion, the Seller will primarily remedy the reported defect either by repairing the Product or replacing the defective Product.
5.2 The Seller provides a consumer warranty in accordance with Section 626 of Act No. 40/1964 Coll., the Civil Code, for the durability of the Products for a period of two years from the date of receipt of the Products by the Consumer.
5.3 The Seller shall provide the Buyer with written confirmation of the defect claim immediately after the defect is reported. This confirmation shall state the period within which the defect will be rectified. This period must not exceed 30 days from the date the defect is reported, unless a longer period is justified by an objective reason beyond the Seller’s control.
5.4 The Consumer must indicate the preferred method for resolving the complaint no later than when submitting the Complaint Form, a sample of which is available on the E-shop’s website in the “Complaints” section (Complaints Policy).
5.5 Further information on the complaint handling procedures, including the Buyer’s rights, is governed by the Seller’s Complaints Policy, which is available on the E-shop’s website in the “Complaints” section (Complaints Policy).
6. Right of Withdrawal from the Contract
6.1The Consumer has the right to withdraw from the Contract within 14 days of receipt of the goods. The period of 14 days shall be calculated from:
(i) Acceptance of all parts of the ordered goods by the Consumer or a third party designated by them, with the exception of the carrier;
(ii) The acceptance of the goods which were last delivered where the goods are delivered separately.
6.2The right of withdrawal from the Contract shall not apply to the following:
(i) For goods made according to the specific requirements of the Consumer, custom-made goods or goods intended specifically for one Consumer;
(ii) For the goods which, by their nature, may, after delivery, be indissolubly mixed with other goods;
(iii) Goods or services, the price of which depends on the movement of prices on the financial market, which cannot be influenced by the Seller and which may occur during the withdrawal period.
6.3The right of withdrawal from the Contract may be exercised by the Consumer with the Seller by means of a clearly formulated statement of withdrawal from the Contract at the address specified in Article 2.3. The Consumer can use the Contract withdrawal form HERE.
6.4The period for withdrawal from the Contract shall be deemed maintained if the notice of withdrawal from the Contract was sent to the Seller no later than on the last day of the period.
6.5If the Consumer exercises the right of withdrawal from the Contract, the Seller is obliged to return to the Consumer all payments received from them under or in connection with the Contract without undue delay, no later than 14 days from the date of receipt of the notice of withdrawal from the Contract. The Seller shall use the same method as used by the Consumer in their payment to repay the payments, unless the parties agree otherwise. If the Consumer withdraws from the Contract, they shall bear only the costs of returning the goods to the Seller or the person authorized by the Seller to take over the goods.
6.6The Seller is not obliged to reimburse the Consumer before the goods are delivered to it or until the Consumer proves the sending of the goods back to the Seller.
6.7The Consumer shall be liable only for a reduction in the value of the goods resulting from the handling of the goods which goes beyond what is necessary to determine the characteristics and functionalities of the goods.
6.8If the subject of the Distance Contract is the provision of services and the Consumer withdraws from the Contract, the Consumer shall be obliged to pay the Seller the price for the performance actually provided. The price for the performance actually provided shall be calculated pro rata on the basis of the total price agreed in the Contract.
7. Dispute Resolution
7.1 The Consumer has the right to:
a) contact the Seller with a request for remedy if they are not satisfied with the way the Seller handled their complaint or if they believe that the Seller has violated their consumer rights,
b)submit a proposal to initiate an alternative dispute resolution procedure if the Seller has rejected the Consumer’s request under the previous point or failed to respond within 30 days from the date of its submission.
7.2 The supervisory authority and one of the entities for alternative dispute resolution is the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava 27, Slovakia. The Consumer may also submit a dispute for resolution using the Online Dispute Resolution platform, available at: http://ec.europa.eu/consumers/odr.
8. Final Provisions
8.1 These General Terms and Conditions are governed by the legal system of the Slovak Republic.
8.2 In the event that any provisions of these GTC differ from the mandatory provisions of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, the mandatory provisions of the Act shall prevail. The Seller shall amend the GTC to bring them into compliance with the applicable legal regulations without undue delay after becoming aware of such a discrepancy.
8.3 These General Terms and Conditions shall enter into force on 1st January 2026.
